Hi guys
I've had a query about how the website works as they were worried when they got an automated message stating their character had been removed from the guild.
For information purposes, our website roster links up with the Armories on a regular basis (it's supposed to be around every 24 hours but not really sure).
During that time it checks the characters shown on our guild roster in-game with those shown on our website and, if there are some on the website that are not in-game, it attempts to remove them (from the website roster).
If that character is linked to an account, then that account holder will be sent an automated message stating that the particular character was removed from the guild by myself (because I'm the site owner).
If that character is not linked to an account, then it sends the message to me instead (as if they're not linked to a specific account, they're classed as being mine by the website).
Characters are linked to your accounts in three ways.
The first, and most common way, is by applying to the guild, and being accepted. As soon as your application is accepted, the character you applied with then gets automatically added to the website roster and linked to your account.
Unfortunately, the problem with this is that sometimes people spell their character name wrong, get their realm wrong or their faction.
If applicants give the wrong information on their application form, I have two choices .. either dismiss out of hand and ask them to reapply using the correct information, or spend time and energy chasing down the correct information, conversing with the applicant and finally making a decision based not only on their application, but information given later.
If I accept based on information given later, the website cannot differentiate, so adds the incorrect information to the roster.
The second way that characters are linked to your accounts involves me looking through the website roster for unclaimed characters, then checking in-game to find out who that character is linked to. I then come back to the website, find the registered name of that person and link the character up to the account.
If I'm on the ball (which doesn't always happen) I try to ensure that, if someone applied and was accepted using incorrect character information, I link the correct character up as soon as possible, so that I don't end up with a registered user with no characters attached - because at that point it is much more difficult working out who they are.
The final way a character can be linked to an account (and also much easier than me having to do it, but also the least likely to happen), is for the member themselves to look through the guild roster page and click the "claim" button next to their characters.
So .. if you applied to the guild using an incorrect character name/realm/faction, and you then later receive a message stating that character was removed from the guild, it basically means the website is trying to clean up the roster and correct invalid information. At which point I would advise you check the guild roster on the website to ensure your character(s) are shown on the roster and, if they have a "claim" button next to them, claim them for your account.
If your characters simply do not show .. and you have actually joined the guild in-game more than 24 hours ago, please contact me and I'll look into it further. And don't panic! 
